The New DocuSign Phishing Campaign

As with other services your business consumes, you pay for managed services on a subscription basis, creating an operational expense rather than a capital expense. However, it should be noted that it is only the in-life service that is charged as OPEX. In reality there is usually some CAPEX charges associated with the lifetime of a managed services contract for such items as on-premises infrastructure upgrades and on-site visits. From experience, Wanstor have also found that managed service subscription terms will vary from month to month dependent on the amount of support and engineering time is required in rectifying outstanding issues. However, once a stable IT infrastructure is in place, the monthly bill should be fairly stable – without any nasty

The Avanan researchers summarize it as follows:

The subscription price your business pays for its managed services will usually be determined by:
1) The number or types of services managed 2) The number of users or devices 3) The type of features delivered By answering these three questions, your MSP should be able to give you a rough estimate in terms of the price you can expect to pay on a monthly basis over an agreed period of time. Usually, the longer the contract with your MSP, the lower the price per month. However, any business should be advised that as the market continues to mature, so should they look to balance length of contract against flexibility of contract – ensuring that they receive the best possible service for their business at the best possible price. Generally, most businesses sign a three year contract with their MSP to see how it performs, and also afford themselves an opportunity to benchmark against the market on a regular basis